Selected work

Measured in hours,
not demos.

Engagements described by what changed on the ground. Client names withheld; references available on request.

Hours per day on invoicesLogistics · Kigali9 hBefore40 minAfter71%support handled end-to-endRetail · East Africa99.98%uptime, 30 daysHealthcare · Pakistan14 → 1spreadsheets to one platformNGO · regional41 hreturned to the team, weeklyLogistics · Kigali
Logistics · KigaliAI solutions
9h → 40 min per day

Supplier invoice processing

An agent reads incoming invoices from email and WhatsApp, matches them to purchase orders, and posts to the accounting system. Finance now reviews exceptions instead of typing.

  • Email & WhatsApp intake
  • Three-way match to POs
  • Exception queue for finance
9 h40 min
See the service line
Retail group · East AfricaAI solutions
71% of support handled end-to-end

WhatsApp customer agent

Order status, returns, and store information answered in three languages, with clean handoff to staff for anything it shouldn't decide alone.

  • English, Kinyarwanda, Swahili
  • CRM lookup for order status
  • Staff handoff with context
71%
See the service line
Healthcare provider · PakistanAI solutions · Software
2 days → same day

Patient intake and scheduling

Voice and WhatsApp agents confirm appointments, collect intake details, and update the practice system, so front-desk staff spend their time with patients in the room.

  • Voice AI reminders
  • Intake forms by chat
  • Practice system integration
See the service line
Development organisation · regionalTransformation · Software
14 → 1 spreadsheets to one platform

Programme reporting platform

A single reporting platform across field offices, replacing spreadsheet consolidation with live dashboards for donors and management.

  • Mobile field data capture
  • Automated donor reports
  • Role-based dashboards
14 → 1
See the service line
How we measure

Four numbers we report on every engagement.

Agreed at scoping, tracked from the first week, and shared with you monthly. If a number isn't moving, we say so.

Hours returnedTime the team gets back each week, measured against the same period before.
Handled end-to-endShare of work the system completes without a person touching it.
Exceptions surfacedWhat still needs judgement, and how quickly it reaches the right person.
Still runningUptime and adoption a month, a quarter, and a year after launch.
"They built the thing, and then — this is the part nobody else offered — they stayed until it was boring."
Operations DirectorLogistics company, Kigali

References, on request.

We don't publish client names on the open web. When you're evaluating us, we'll introduce you to a client in a comparable sector who can tell you what it was actually like.

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